Oversized T-Shirt

Dear Fly Aura Customer Service Team,

I hope this message finds you well. I am writing to request a return/exchange for my recent purchase with order number [Your Order Number]. I appreciate your commitment to customer satisfaction and would like to avail myself of your Returns and Exchange Policy.

Reason for Return/Exchange: [Provide a brief explanation of why you are requesting a return/exchange. For example: "I received the wrong size," "The product arrived damaged," or "I have changed my mind."]

Product Details:

• Product Name: [Product Name]
• Product SKU: [Product SKU, if applicable]
• Order Date: [Order Date]
• Delivery Date: [Delivery Date]

Preferred Action: 

1. Exchange: I would like to exchange the product for a different size/variant. Please provide details of available options.

Additional Comments/Requests: [Include any specific instructions or comments regarding your exchange request.]

Contact Information:

• Full Name: [Your Full Name]
• Email Address: [Your Email Address]
• Contact Number: [Your Contact Number]

I understand and agree to adhere to Fly Aura Clothing’s Exchange Policy as outlined on your website.

Please let me know the next steps and provide instructions on how to proceed with the return/exchange process. If necessary, please schedule a convenient date for reverse pick-up.

Thank you for your prompt attention to this matter. I look forward to your response.

We are committed to delivering fashion-forward products to your doorstep with efficiency and care. Please review our shipping policy to understand how we handle the shipping of your orders.

1. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

• Order Confirmation: You will receive an order confirmation email with all the details of your purchase once your order is successfully placed.

2. Shipping Methods

• Standard Shipping: We offer standard shipping options with estimated delivery times ranging from 3 to 7 business days, depending on your location.

• Express Shipping: For those who can't wait to don their Fly Aura styles, we also provide express shipping with faster delivery options available at checkout.

3. Tracking Your Order

• Order Tracking: A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Use this tracking number to monitor the progress of your delivery.

4. Shipping Fees

• Free Shipping: Enjoy free standard shipping on orders over [Free Shipping Threshold Amount].

• Shipping Costs: For orders below the free shipping threshold, shipping fees will be calculated at checkout based on your delivery address and chosen shipping method.

5. International Shipping

• Global Reach: Fly Aura proudly serves international customers. International shipping fees and delivery times vary by destination and will be calculated at checkout.

6. Order Changes and Address Updates

• Address Changes: Make sure your shipping address is accurate during checkout. If you need to update your address after placing an order, please contact our customer support team promptly.

7. Lost or Delayed Shipments

• Lost Packages: In the unlikely event of a lost package, please reach out to our customer support team, and we will assist you in locating or replacing your order.

• Delayed Deliveries: While we strive for timely deliveries, unforeseen circumstances such as weather, holidays, or logistical issues may cause delays. We appreciate your patience in such cases.

8. Contact Us

If you have any questions or concerns regarding your order's shipping status, please don't hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].

Thank you for choosing Fly Aura. We are dedicated to ensuring your fashion finds reach you in style!