Dear Fly Aura Customer Service Team,
I hope this message finds you well. I am writing to request a return/exchange for my recent purchase with order number [Your Order Number]. I appreciate your commitment to customer satisfaction and would like to avail myself of your Returns and Exchange Policy.
Reason for Return/Exchange: [Provide a brief explanation of why you are requesting a return/exchange. For example: "I received the wrong size," "The product arrived damaged," or "I have changed my mind."]
Product Details:
- Product Name: [Product Name]
- Product SKU: [Product SKU, if applicable]
- Order Date: [Order Date]
- Delivery Date: [Delivery Date]
Preferred Action:
-
Exchange: I would like to exchange the product for a different size/variant. Please provide details of available options.
Additional Comments/Requests: [Include any specific instructions or comments regarding your exchange request.]
Contact Information:
- Full Name: [Your Full Name]
- Email Address: [Your Email Address]
- Contact Number: [Your Contact Number]
I understand and agree to adhere to Fly Aura Clothing’s Exchange Policy as outlined on your website.
Please let me know the next steps and provide instructions on how to proceed with the return/exchange process. If necessary, please schedule a convenient date for reverse pick-up.
Thank you for your prompt attention to this matter. I look forward to your response.